Effective Date: December 28, 2025
 

These Terms of Service (“Terms”) govern your use of the website and services provided by HeyHermes Solutions LLC (“HeyHermes,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

 

Services

 

HeyHermes provides virtual receptionist services including, but not limited to:
 

24/7 live call answering
Appointment scheduling and message handling
Custom call scripts
After-hours and overflow coverage
Call recordings for training and quality purposes

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HeyHermes does not provide legal, medical, or financial advice. Our receptionists relay information based on instructions provided by the client.

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Free Trial & Billing​

 

A 7-day free trial may be offered with no credit card required. After the trial period, services are billed monthly. You may cancel at any time. No refunds are provided for partial billing periods.

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User Responsibilities

 

You agree to:

Provide accurate business information and call instructions
Use our services in compliance with applicable laws
Notify us promptly of any changes to scripts or call handling preferences

 

Call Recording

 

Calls may be recorded for quality assurance and training purposes. You are responsible for complying with all applicable call recording and consent laws.

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Acceptable Use

 

You may not use our website or services to:

Transmit viruses, malware, or harmful content
Scrape, harvest, or collect data unlawfully
Send unsolicited commercial communications

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Limitation of Liability

 

HeyHermes is not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid by you during your most recent billing period.

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Indemnification

 

You agree to indemnify and hold harmless HeyHermes Solutions LLC from any claims, damages, losses, or expenses arising from your misuse of our services or violation of these Terms.

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Legal Compliance

 

We may disclose information if required by law or to comply with legal processes, including subpoenas or court orders.

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Changes to Terms

 

We may update these Terms at any time. Changes take effect immediately upon posting on our website.

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Governing Law

 

These Terms are governed by the laws of the State of Illinois, United States.