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Privacy Policy

Effective Date: August 15, 2026

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HeyHermes (“HeyHermes,” “we,” “us,” or “our”) provides virtual receptionist, call-answering, customer-support, scheduling, messaging, and related business communication services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our services, communicate with us, or receive messages from us.

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1. Information We Collect and Why We Collect It

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We collect only information reasonably necessary to operate our business and provide our services.

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Information You Provide Directly

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We may collect:

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  • Contact information, including your name, telephone number, email address, and business name, to communicate with you, provide services, and manage your account.

  • Account and service information, including trial, subscription, scheduling, billing, and customer-support information, to administer and support your relationship with HeyHermes.

  • SMS information, including your mobile telephone number, opt-in status, consent records, message preferences, and the content or metadata of messages, to send requested text messages and maintain records of consent and opt-out requests.

  • Communications, including information submitted through forms, email, chat, telephone calls, or customer-support requests, to respond to inquiries and improve our services.

  • Call information, including recordings, transcripts, voicemails, messages, and call-related metadata, when calls are handled through our services.

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Information We Collect Automatically

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When you use our website or services, we may automatically collect:

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  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Pages viewed and time spent on pages;

  • Approximate location derived from IP address;

  • Referring and exit pages; and

  • Diagnostic, usage, and security information.

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We use this information to operate and secure our website, prevent fraud and misuse, analyze usage, troubleshoot problems, and improve our services.

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Information from Third Parties

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We may receive information from business customers, service providers, communications platforms, analytics providers, or other third parties. We use that information to provide requested services, support business accounts, communicate with users, and maintain the security and functionality of our services.

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2. How We Use Personal Information

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We may use personal information to:

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  • Provide, operate, maintain, and improve our services;

  • Provide virtual receptionist, call-answering, scheduling, routing, messaging, and customer-support functions;

  • Create and manage accounts and trials;

  • Communicate about accounts, appointments, service requests, billing, security, and technical matters;

  • Send SMS or MMS messages when the recipient has provided the required consent;

  • Record, transcribe, monitor, and review calls for quality assurance, training, security, documentation, and service improvement;

  • Analyze website and service usage;

  • Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity;

  • Enforce our agreements and protect our rights, users, personnel, and property; and

  • Comply with applicable laws, regulations, legal process, and governmental requests.

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3. SMS and MMS Communications

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If you separately opt in to receive SMS or MMS messages from HeyHermes, you may receive customer care and service-related messages concerning your account, onboarding, customer support, call and message notifications, scheduling, service updates, and other communications described at the time of consent.

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Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing goods or services.

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You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at hello@heyhermes.co. After receiving a valid opt-out request, we will send a confirmation message when appropriate and no further SMS or MMS messages will be sent unless you opt in again.

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No Sharing or Selling Mobile Information

​No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

 

HeyHermes does not sell, rent, or share mobile telephone numbers, SMS or MMS opt-in information, consent records, or text-message information with any third party or affiliate for marketing, advertising, promotional, cross-marketing, or lead-generation purposes.

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We may disclose SMS or MMS information only to service providers and subcontractors that assist us with essential messaging-related services, such as message delivery, telecommunications, cloud hosting, customer support, security, and recordkeeping. Those providers may use the information only to perform services for HeyHermes and may not use it for their own marketing or promotional purposes.

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We may also disclose information when required by law, legal process, or governmental authority; to protect rights, safety, or property; or in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

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4. Call Recordings and Transcripts

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Calls handled through HeyHermes may be recorded, monitored, transcribed, or reviewed for quality assurance, training, security, documentation, and service improvement. Where required by law, we will provide appropriate notice and obtain required consent.

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Recordings, transcripts, voicemails, and messages may be accessed by authorized HeyHermes personnel, the applicable business customer, and service providers assisting with communications, storage, transcription, security, or customer support. We do not disclose call recordings or transcripts to third parties for their independent marketing or promotional purposes.

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5. How We Share Personal Information

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We may share personal information with service providers that perform services on our behalf, including CRM platforms, telephone and communications systems, cloud-hosting providers, customer-support platforms, payment processors, security providers, and analytics providers. We share only information reasonably necessary for those services.

 

Notwithstanding the foregoing, no mobile information—including phone numbers, SMS or MMS opt-in data, or consent records will be shared with third parties or affiliates for marketing or promotional purposes.

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6. Cookies and Tracking Technologies

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We use cookies and similar technologies to operate our website, remember preferences, analyze usage, improve performance, and help protect our services.

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These technologies may include:

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  • Session cookies, which expire when you close your browser;

  • Persistent cookies, which remain until they expire or are deleted;

  • Analytics technologies, which help us understand website usage; and

  • Security technologies, which help detect unauthorized activity.

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You may adjust your browser settings to refuse cookies. Some website features may not function properly if cookies are disabled.

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7. Data Security

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We use reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

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These safeguards may include:

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  • Encryption of information in transit and, where appropriate, at rest;

  • Access controls limiting information to personnel and contractors who need it for their duties;

  • Confidentiality obligations for personnel and service providers;

  • Security monitoring and procedures for detecting unauthorized activity; and

  • Procedures for responding to suspected security incidents.

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No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

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8. Data Retention

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We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the nature and sensitivity of the information, our business needs, contractual obligations, legal requirements, dispute-resolution needs, and security considerations.

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We may retain account information, communications, call records, SMS consent records, and opt-out records as necessary to provide services, demonstrate compliance, prevent fraud and abuse, resolve disputes, enforce agreements, and comply with legal obligations.

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When information is no longer required, we will delete it, de-identify it, or securely dispose of it where reasonably practicable.

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9. Your Privacy Rights

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Subject to applicable law, you may request to:

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  • Know or access the personal information we maintain about you;

  • Correct inaccurate or incomplete personal information;

  • Delete personal information;

  • Obtain information about how we collect, use, and disclose personal information;

  • Object to or restrict certain processing;

  • Withdraw consent where processing is based on consent;

  • Receive certain information in a portable format; and

  • Opt out of SMS or MMS communications at any time.

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We do not sell personal information. Accordingly, there is no sale of personal information to opt out of. In all circumstances, we will not share mobile information, SMS or MMS opt-in information, or consent records with third parties or affiliates for marketing or promotional purposes.

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10. How to Exercise Your Rights​

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To submit a privacy request, email us at hello@heyhermes.co

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Please provide enough information for us to reasonably verify your identity and understand your request. We may request additional information for verification. We will respond within the time required by applicable law.

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To stop SMS or MMS messages, reply STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to the applicable message, or contact us at hello@heyhermes.co.

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11. Links to Other Websites

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Our website or services may contain links to third-party websites, applications, or services. Those third parties have their own privacy policies and practices. HeyHermes is not responsible for the content, security, or privacy practices of third-party websites or services.

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12. Children’s Privacy

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Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

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13. Changes to This Privacy Policy

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We may modify this Privacy Policy from time to time. Changes become effective when posted on this page, unless a later effective date is stated. We will update the Effective Date when changes are made.

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For material changes, we may provide additional notice by email, through our services, or by posting a prominent notice on our website. Your continued use of our services after the effective date of a revised policy constitutes acknowledgment of the updated policy to the extent permitted by law.

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14. Accessibility and Contact Information

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This Privacy Policy is publicly available through the privacy-policy link in the footer of our website and through applicable SMS opt-in forms.

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For privacy questions, requests, or concerns, contact:

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HeyHermes
Email: hello@heyhermes.co

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