Effective Date: July 20, 2026
 

These Terms of Service (“Terms”) govern your use of the website and services provided by HeyHermes Solutions LLC (“HeyHermes,” “we,” “us,” or “our”). By accessing or using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

 

Services

 

HeyHermes provides virtual receptionist services including, but not limited to:
 

8am to 8pm EST live call answering
Appointment scheduling and message handling
Custom call scripts
Limited after-hours and overflow coverage

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HeyHermes does not provide legal, medical, or financial advice. Our receptionists relay information based on instructions provided by the client.

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Free Trial & Billing​

 

A 7-day free trial may be offered with no credit card required. After the trial period, services are billed monthly. You may cancel at any time. No refunds are provided for partial billing periods.

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User Responsibilities

 

You agree to:

Provide accurate business information and call instructions
Use our services in compliance with applicable laws
Notify us promptly of any changes to scripts or call handling preferences

 

Call Recording

 

Calls may be recorded for quality assurance and training purposes. You are responsible for complying with all applicable call recording and consent laws.

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SMS Messaging

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By providing your mobile phone number and opting in to receive SMS messages from HeyHermes, you consent to receive text messages related to your inquiries, customer support, account notifications, appointment reminders, service updates, and other operational communications.

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Message frequency may vary depending on your interactions with HeyHermes and the services you receive. Message and data rates may apply according to your mobile carrier's plan.

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You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP to any SMS message or contact us through our website at https://www.heyhermes.co,  or email us at hello@heyhermes.co

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Consent to receive SMS messages is not a condition of purchasing any goods or services. Wireless carriers are not liable for delayed or undelivered messages.

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For information about how we collect, use, and protect your personal information, please review our Privacy Policy.

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Acceptable Use

 

You may not use our website or services to:

Transmit viruses, malware, or harmful content
Scrape, harvest, or collect data unlawfully
Send unsolicited commercial communications

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Limitation of Liability

 

HeyHermes is not liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount paid by you during your most recent billing period.

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Indemnification

 

You agree to indemnify and hold harmless HeyHermes Solutions LLC from any claims, damages, losses, or expenses arising from your misuse of our services or violation of these Terms.

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Legal Compliance

 

We may disclose information if required by law or to comply with legal processes, including subpoenas or court orders.

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Changes to Terms

 

We may update these Terms at any time. Changes take effect immediately upon posting on our website.

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Governing Law

 

These Terms are governed by the laws of the State of Illinois, United States.